they sent faulty north face , was sent in just a bag , left it outside my door and legged it did not wait , any way arranged for them to collect it waited in all day monday , nobody come , looked on their site and they had changed pick up to tuesday nobody collected again SO 2 DAYS WAITING IN WASTED 2 DAYS OF MY LIFE called then wenesday not bothered at all no compensation for the wasted 2 days i lost , wanted to arrange another collection just put the phone down appears the biggest company in the world as no complaints department , i will NEVER USE them again , i do not know why people still use them looking at comments on here