I bought watch BULOVA for over £600, on 4th April.Further inspection revealed, the box was damaged inside(small hole).No tags and manual instruction (available online only).I contacted Amazon 23.04.25,requesting the replacement of a damaged box with a new one.I have been advised to contact the watch seller MARBEL FOX LTD.The seller replied on 29.04.25,explaining that Amazon is responsible for payments,returns and claims.After contacting customer service again,I was offered a gift card for the damaged box.I'm very disappointed with the level of ignorance of the seller and the condition in which they send the goods to customers.I wanted to share my experience with buyers by adding a review on Amazon.Unfortunately,Amazon does not allow negative reviews, because it does not meet their community guidelines.I'm leaving this review for two reasons: To warn others before they part with their hard earned money. It may be my only way to be heard by Amazon - as I note that they can be notified of this review, even if they won't accept my review.Customer service reviews and satisfaction is the key to keep business running smoothly and effectivelyTo summarise, Amazon reject negative reviews. They will find any bogus excuse to delete any negative review, however well deserved. I received an item which was not as advertised,my honest review of this fact was not allowed by Amazon.When buying on Amazon, don't suggest positive reviews.
