For over two years, Amazon drivers have consistently failed to deliver my parcels to my door as required by their own policy. Instead, they leave them in an unsecured common area of my building, where packages frequently disappear. Despite raising this issue multiple times via calls and messages, nothing has changed. Now that one of my £100 parcels has vanished again, they refuse to refund it and are asking me to file a police report—for an item they never delivered to me. It's not theft if the item was never handed over or left at the right place. This is deeply unfair and distressing, especially when the fault lies entirely with Amazon’s delivery practices.
