Drivers NEVER follow instructions. They take no notice of large notice on my door. "All deliveries please ring bell" All other company's ring. Delivery App slow or not working properly. Past 2 days website said "handed to resident" Lies. It's on my doorstep. I've ticked the feedback box "Didn't follow instructions" I doubt if drivers ever get reprimanded. Why should I have to spend 3 hours by bus collecting my parcels from a pick up point in Town.