Bought an Amazon reuse item (Apple watch) which is essentially a refurbished item which is supposed to meet quality standards set out by Amazon.So I received the item and once I inspected it, it become apparent that the item was not the excellent rated item, but a barely acceptable item.I call customer service to mention I have dissatisfied, but the person on the other end could not care less. They just told me to do a return and then wait for a refund. I was not happy with that so I was offered a quicker solution to get my money back which was Amazon would send a next day collection. The item was collected on 23rd May 2025 and then delivered to a centre (FC) on the 28th May 2025 after spending 2 days waiting at an unknown location for collection.So I message Amazon to find out why they did not have my item marked as returned. The long and short of it is they dont know where it is. And the person who I spoke to kept saying in a scripted way, thanks for you understanding you need to wait till the 6th June before the system might offer a refund and then another 7 days for it to be processed.So for me I am out of pocket to the tune of £129.99 due to Amazon’s poor processes and lack of quality checks.I don’t know about anyone else, but Amazon has really gone downhill over the last year or so. Push items out, but when it comes to customer service this has been massively affected.From the best, now one of the worst. Sad to see but seems like profit has taken a lead instead of keeping the customer happy. Gonna really start thinking about future purchases and looking at other online shops as I think I have become too reliant.
