Over the past week I have ordered in a number of books, all of them have been damaged to some degree- the worst being heavily bent over by other items they bundled in the same box and the best with dents/scuffs/warping.The level of incompetence at the warehouse must be immense and known to managers. It seems like instead of progressing from their roots they've completely made it an after thought and books have the lowest priority at the packing stage, even if they just sent all books separate from eachother it would save them a lot of money in the long run as less people would be returning the books that were damaged.
