Subject: Formal Complaint Regarding Undelivered Orders and Refund Delay – Urgent Attention RequiredTo Whom It May Concern,My name is Nasim Samghani, and I am a long-term Amazon customer. I’m extremely disappointed with my recent experience with Amazon UK and feel compelled to raise a formal complaint.Here's what happened:I placed two separate orders using different Amazon accounts:1. Order #202-6088583-5453930 – A children's tablet and an English language book 2. A second order using my newer accountBoth orders were marked undeliverable and canceled, despite my correct address being listed:📍 56 Canal Walk, Croydon, CR0 6BZ, UKI was told that I would receive refunds within 5–7 business days, starting from June 18, 2025. To date, I have not received any refunds, and I’ve been unable to reach customer service via chat or phone despite multiple attempts.I also requested that my Amazon Prime subscription from the first account be transferred to my new one — this was ignored.Additionally, I provided my contact number (07946 238603) multiple times with no follow-up from your support team.As a loyal customer, this treatment is unacceptable. I demand the following:Immediate processing of all pending refundsConfirmation that my accounts are not limited or blocked unfairlyTransfer of my Prime membership if possibleAn explanation for the complete lack of access to Amazon Customer SupportMy bank account (ending in 7957) was charged, and if no resolution is offered within a reasonable time, I will be forced to proceed with a formal complaint to Citizens Advice and a chargeback request through my bank.Sincerely,Nasim Samghani📞 Phone: 07946 238603Subject: Unable to Access Identity Verification Link – Request New LinkDear Amazon Customer Service,I have received your email requesting identity verification via the Persona link. However, I am unable to open the link you provided – it either does not load or shows an error.Could you please send me a new working link for identity verification so I can complete the process as soon as possible?Here are my details again for reference:Full name: Nasim Samghani
