Ordered an item that apparently included a free gift from a list of options, chose a the “free gift” and was charged.Contacted customer service before purchasing and i was assured I would be refunded, so placed the order (the chat is saved, so they can see the previous customer service advisors statements).Contacted customer service after receiving the item for my promised refund, only to be told the item is not free and they would not be helping me.Response from Sneha, “I empathize with your frustration in this matter. I am really sorry for the false information we will make sure to look into this and will give proper coaching to the advisor but as shared in the previous correspondence, I understand that it's frustrating, but the response you were given previously was correct and We aren't able to provide further insight or action on this matter. I'm unable to offer additional insight on this matter. I have to disconnect this chat now.”So not only do they acknowledge it’s a fault by their member of staff but, also they are not going to correct their mistakes and cut me off!!To add further frustration, I was also charged delivery when I was assured this would be refunded, as I had reached the required spend, again this was false information and I was not refunded.False information influenced my decision to purchase and was nothing but a load of lies, time wasted and very poor customer service.
