Order 3049892974343443I was completely scammed by the seller EBTOOLS and aliexpress were completely complicit including the higher and senior teams into forcing a partial refund on a near £250 order under the threat of no refund if I cannot return in an arbitrary limited time period.Aliexpress and the seller sent me a return label of less than 2kg for rv windows than weighed 20kg+ and refused to update with a correct label etc. multiple run around and obscure actions to run down the clock.PayPal wouldn’t help as aliexpress had dragged the case past the 15 day protection period?!?Long story short I lost near £200!Disgusting treatment of a customers hard earned moneyEDIT AND UPDATE 26/05/2025:Originally Alexpress posted the following in response to this post review:“Dear Customer,First and foremost, please allow us to express our deepest apologies for the condition in which your package arrived. We are absolutely heartbroken to hear that the product was damaged upon delivery, this is certainly not the experience we want for any of our valued customers, especially someone as important as you. It pains us greatly to think that we have let you down.We are currently conducting a thorough investigation into what went wrong, leaving no stone unturned to ensure this does not happen again. In the meantime, we will be updating you via email every step of the way so you're always informed about our progress. Kindly keep an eye on your inbox (and spam folder, just in case!) for these updates, we promise to make things right by you.Thank you so much for bringing this to our attention; your feedback is invaluable to us. If there's anything else we can do to assist you during this process, please don't hesitate to reach out we're here to serve you with all our hearts.Warm regards,AliExpress Customer Service Team”** “we promise to make things right by you” **-However the email they actually sent privately to me to resolve this says the following:“Regarding your complaint on the order 3049892974343443, Currently the dispute has finished, if you still want to return the goods, please negotiate with the seller, and when the seller agrees, you can return the goods to get full refund. Thanks for your kind understanding and cooperation.”Sincerely,AliExpress Customer Service Team-So as you can see they haven’t left no stone unturned and made things right by me. They have directed me back to the seller who scammed me in the first place.Alexpress then edited and changed the reply that is currently below at time of writing this to another lie:“ We have promptly verified the situation and found that your dispute is still under review. Please kindly wait for the outcome of the dispute, or you can request platform intervention for expedited handling.Additionally, we noticed that the seller provided an alternative solution. Please review this message and negotiate further with the seller if you wish to explore this option.”——-My case isn’t under review, I have no option other than to try and ask the scammer seller to give me my money back.. the very same scammer seller who caused the issue and worked with aliexpress to block me from returning these in the first place.YOUVE BEEN WARNEDEDIT UPDATE : 04/06/25Aliexpress now say I haven’t given then valid evidence!?! How much more evidence can I give that TWO large 900 by 400 metal framed glass RV windows weigh more than 2kg lol.Pictures and video were sent. A postal refusal signed by the post office was sent.This is crazy!Ali wrote:Dear Customer,We sincerely apologize once again for the issue you've encountered, as you have failed to provide valid evidence, we are unable to proceed with further processing of your request. If you need further assistance or have any additional questions, please don't hesitate to consult our Help CenterThank you for your understanding and cooperation.Best regards,AliExpress Customer Service Team**No action by aliexpress and I was never asked for new evidence etc**16/06/25 Still no contact and or resolution. The reply below is pure fiction!
