After having made dozens of purchases on Temu without ever having had any problems, I also wanted to try Aliexpress. I placed a first order, all good. I placed a second order with delivery from an European warehouse and strangely, on the tracking form, the package was given as delivered while I had not received anything. Days of discussions, each time explaining the same thing to each different operator who answered.... check if a neighbor took it in his absence.... check if a family member picked it up, etc. etc. days and days, until I got tired, I said I would file a complaint with the authorities and asked to see the signed delivery receipt. At that point they made another shipment, which arrived regularly. Strange coincidence, the next day the first package given as delivered also arrived. Obviously sent back. So days and days wasted in chatter. I placed a third order, after days I read on the tracking form that I had refused the delivery, which was not true. Days of discussions begin again, here too, only after asking to show me the document I signed for sending the package back, then I was refunded. Another order with shipping from a European warehouse, hedge trimmer with two batteries. Package arrived in terrible conditions, packaging with very light cardboard, no internal protection, one battery arrived broken. I send photos of everything and after a long negotiation, they grant me a refund for the broken battery. After two weeks from the fact, I still have to receive the refund. To my further and daily solicitation (they only answer to one message a day), they send me a smiling emoction, telling me to be patient for another 20 days! Seriously?!? They take the money in advance though!! I close with the last order made, an extension for battery-powered scissors. The object arrived not working, I document everything with a video. They grant me a refund, but first they have to receive the item back, I have to find a courier to ship the item to China, I have to pay for it and only after receiving the item back will they refund me everything, including shipping costs! Are we crazy? I pay in advance for something that doesn't work and you, dear Aliexpress, want everything in advance again for your benefit and then you will refund me?! And I have to arrange the return and also pay the courier? It doesn't work like that, dear sirs. Now a nice complaint is started to the competent Authorities and I open a dispute on Paypal. Of 8/9 purchases, with 5 I had a problem, either with shipping, or with quality. The fact is that, as mentioned, then it takes days to explain everything. Every day you start explaining the same things again, for days! So much wasted time! NEVER AGAIN WITH ALIEXPRESS!
