Title:⚠️ Returned Defective Item with Proof, AliExpress Still Refused RefundReview:I purchased a product on AliExpress for $81.93. It was defective, not functional, and not compatible with the U.S. (220V). I contacted their customer service, and after many messages, they instructed me to return the item — with the promise that I would be refunded.I paid $105.41 out of pocket for DHL return shipping and provided tracking, proof of delivery, photos, and video of the defect. DHL confirmed that AliExpress received the item on June 9, 2025.Despite all this, they refused the refund — claiming I didn’t submit a “valid video” showing the defect. But I had already sent that before I shipped it back.How can I record new video when I’ve already returned the item?It’s clearly a tactic to delay and avoid responsibility. I’ve now submitted a dispute through PayPal and my bank. I’ve also documented everything on Reddit to warn other users.This is unacceptable. I followed every step they asked, and yet they changed their demands after receiving the item.I would never shop here again, and I strongly urge others to be cautious.Order ID: 8200094273634747AliExpress Username: Jessica Duyen Le[Update – June 26, 2025]AliExpress has contacted me and stated they will refund the item cost of $81.93 within 10 business days.However, they did not address the return shipping fee of $105.41, which their customer service previously promised would be refunded after product inspection.I will wait for the promised refund and update this review again accordingly.Still hoping for a fair resolution.
