I placed an order on Alibaba, but the product was never delivered. Despite providing the correct address and phone number, the seller falsely claimed that an incorrect number was given, causing the package to be returned. Then, they demanded an additional payment to resend the product, which I refused because I had never received it in the first place.Later, the seller stated that the items were destroyed in Alibaba’s warehouse and took no responsibility. I have been contacting Alibaba customer service for two months, but every time I reach out, they tell me that the refund period has expired—even though I reported the issue on time and followed up continuously. Representatives repeatedly assured me that they would reactivate the refund request button and investigate the issue, but nothing has been done.Now, I am left without the product and without a refund. Alibaba's customer service is completely unhelpful, and the seller is scamming buyers. It’s extremely frustrating to experience this on such a large global platform. Think twice before purchasing from Alibaba!
