I had a terrible experience with Alibaba’s dispute resolution process and lost $3,196.34 due to their unfair Trade Assurance policy.I placed an order (#230667187001028347) on November 12, 2024, for boxes with magnetic closures. When FedEx attempted delivery, I refused the shipment due to visible damage. Later, I also discovered that the magnets were missing, making the product completely unusable.I immediately opened a dispute through Alibaba’s Trade Assurance, expecting protection. Instead of investigating fairly, Alibaba offered me only $500 out of $3,196.34, which I declined because it was unreasonable. They then closed my dispute, leaving me with nothing.I escalated to PayPal, but they sided with Alibaba. My bank also said it was too late for a chargeback, so now I have no refund and no product.Alibaba’s Trade Assurance is NOT real buyer protection. They side with suppliers, leaving customers with huge losses and no way to fight back. I have now filed a BBB complaint and am escalating this further to consumer protection agencies.I warn anyone considering buying on Alibaba—if something goes wrong, you are on your own!Alibaba, I demand a full refund of $3,196.34 and proper accountability for this failure!
