Dear All,I am writing to share my personal experience with Alibaba in hopes of raising awareness and encouraging others to be cautious before committing to any of their subscription services.I have been using Alibaba as a dropshipping supplier, primarily sourcing products to sell on eBay. Out of curiosity, I once visited the Alibaba subscription page. Shortly after, I was contacted by three senior business executives who persistently pressured me to sign up for the Alibaba Gold Membership—a service that I had no interest in and was clearly not suited for my needs.Due to the persistent follow-ups and pressure, I eventually agreed. On November 26, 2024, I attempted to make a wire transfer to Alibaba's Citibank account. However, the payment was later canceled because my bank informed me that the transfer was missing Alibaba's full legal company name. I was assured by the bank that the funds would be returned within two business days.Trusting this, I proceeded to make a second payment of USD $1,999 through PayPal on November 27, 2024, which was instantly received by Alibaba.Unfortunately, the initial wire transfer from November 26 was never refunded, and despite my continuous efforts since January 2025, I have not been able to recover that payment, nor have I received a refund for the one-year Gold Membership fee. It has become increasingly clear that Alibaba is prioritizing fee collection over genuine customer support.I now feel misled and unsupported, and I believe others should be aware of such practices. Alibaba’s lack of transparency and refusal to resolve the issue is deeply disappointing.If anyone has experienced something similar or knows of a direct email address or contact number to reach someone at Alibaba who can actually help resolve this issue, I would be extremely grateful for your guidance.Thank you for taking the time to read my message. Please be careful before subscribing to Alibaba’s services—ensure it truly fits your business needs and always verify refund policies in writing.Warm regards,
