Dear Alibaba Support, I am writing as a concerned customer after witnessing repeated violations and dishonest conduct by the seller Xian Triumph Tech Co., Ltd.Although I am not the direct buyer in the latest reported case, I have reviewed all the evidence, including:Shipment of a defective and non-functional machineSeller providing false shipping records (listing multiple machines when only one damaged unit was received)Attempts to intimidate and mislead the buyer instead of offering a proper refundSystematic deletion or manipulation of order records from Alibaba to cover their actionsDozens of other customers reporting similar fraud or product failure from the same supplierThis is not just a single case — it reflects a pattern of abuse, and I strongly urge your team to:Investigate this seller’s recent transactions and messagesTemporarily suspend their sales privileges until the matter is resolvedTake action to protect buyers from further scams on your platformI am preparing to publicly share this situation on multiple platforms (YouTube, TikTok, Reddit) unless swift action is taken. This is a critical test of Alibaba’s commitment to protecting its global buyers.
