I purchased 4 solar air conditioners through Alibaba. The product listing clearly showed indoor and outdoor units alongside solar panels. I also received the official product catalog from the supplier (XRISE), which clearly specifies that each model includes a defined number of solar panels as part of the system.At no point did the supplier clarify that the panels were sold separately, nor was a different price offered without them. I explicitly confirmed the order by referencing the complete system shown in the promotional image.When the goods arrived, the solar panels were missing. I opened a dispute with full evidence: screenshots, catalog, and conversation history. However, Alibaba closed the case with no refund and no accountability for the supplier's misleading conduct.This is not just a misunderstanding — it is misleading advertising and a lack of transparency in the transaction. Alibaba failed to uphold its Trade Assurance promise to protect buyers.This was meant to be a trial purchase for larger future imports. Sadly, we will not be using Alibaba again if there is no meaningful protection for international buyers in cases like this.
