Dear Alibaba Support / Escalation Team,I am writing to report a serious issue with a recent order on your platform.The supplier delivered a poor-quality product and did not send the full quantity. I attempted to open a dispute, but your system claims the delivery was made 2 months ago — which is not true.I only received the product 4 days ago, and I have proof of the actual delivery date (tracking, package photo, etc.). I already contacted customer support via your website, but no action has been taken, and I feel ignored.This is extremely unfair, and I kindly request that you escalate this issue and help reopen the dispute or take proper action.Order ID: [244754379501029605]Supplier: [Zhuhai Doton Printing Co., Ltd]Seller[Della Xu]Please find attached evidence for your reference.Best regards,Nugzar Lintin
