Terrible company. I accidentally used an image I had downloaded which I had thought was licensed. Despite taking it down immediately, they wanted to charge me £450. The initial email was rude and threatening. The charge clearly stated that this amount was comprised of services rendered and for 'past license use', but on receiving the invoice there was no VAT charged (despite them being VAT registered). Alamy then told me VAT was not chargeable as this was a 'settlement fee' - which is completely at odds with their breakdown of the work. Reported to HMRC and now deleting my account. Will NEVER use this company again.
