Booked accommodation in Orlando for holiday through Agoda. I read T & Cs that the hotel was non refundable, but it has 7/10 rating and 3/5 stars. The day we arrived, walked in, could smell mould, I didn't worry too much as they had just had 2 x hurricanes in 2 weeks, so I thought I'd give them the benefit of the doubt.... WRONG CHOICE. Our 2 rooms were filthy, there was crusty stuff on the lamps, walls and table. The rooms reeked of cigarette smoke and mould. We left as soon as we found another hotel, seriously, staying there would've been detrimental to our health. Got in touch with Agoda straight away, they've been mucking me around since, and now I have messages on my Agoda app, but for some reason cannot access them, whereas I could before. Emailing them is a nightmare as I have emailed from a different account to the one on "file" but I'm in USA, my phone etc is in Australia, so I can't download that email account because they only send a code to my Aussie phone number. Instead of $700+ for accommodation for 5 nights, I've spent over $2300aud.. I'm beyond angry and upset, I've booked all of our trip through 3rd party sites and up until now, not had any issues whatsoever. Make it right Agoda, I paid YOU, your advert for the hotel is deceptive and misleading. My contract is with you, so, you refund my money, and then you take it up with the hotel. Btw, never, I repeat never book to stay at Monumental Movieland Hotel on International Drive, Orlando
