Feedback on Overcharge and Unresolved Issue with Hotel BookingI am writing to express my dissatisfaction with an overcharge on my hotel booking and the lack of resolution despite reaching out to your team.I made a booking on your website for my upcoming trip to Bangkok from November 15-20, 2024, on October 20th. On November 10th, 1 received a notification from my bank indicating that a specific amount had been deducted for the hotel payment. Upon reviewing my booking details, I noticed that the amount charged was significantly higher than my initial calculation based on the average currency exchange rate at the time of booking. In fact, I was charged more than $60 above my expected cost.I immediately contacted Agoda's customer service through live chat and spoke to an agent named Nick. After explaining the situation, Nick suggested the price increase might be due to inflation, which did not seem to justify such a large discrepancy in the exchange rate. Nick also offered the option to cancel my booking for a full refund or rebook at the updated rate, and assured me he would assist in resolving the matter.Following my recent conversation with Nick, I received an email from him with instructions to rebook my hotel booking. As advised, I promptly sent the details of the new booking to him.However, despite sending several follow-up emails, I have not received any response or acknowledgment.As a valued customer, I find this lack of professionalism both frustrating and concerning, particularly coming from a reputable companylike Agoda.I kindly request that this issue be reviewed and that I receive a follow-up from a member of your team to address the overcharge and provide a resolution. I hope the management takes this matter seriously and ensures better customer service moving forward.
