agoda

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I would give them zero if I could

I would give them zero if I could. THis company is a fraud, do not use them. They look legit and send you a confirmation of your booking. They charge your credit card days in advance of the date required. Then when you arrive at the hotel you do not have a room. So you pay Agoda for the room you are expecting, then have to rebook at the hotel upon arrival. Agoda does not refund you the money finding all kinds of excuses why they won't refund you the money. Then they offer you a credit to use with them, but why would you ever use them again since they are FRAUD, they never book anything on your behalf. Stay far away from this company.

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Date of experience: Oct 25, 2024