agoda

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Bad business

Don't book with them! You can thank me later. We entered 7 travelers. "Free cancellation" changed to nonrefundable, "you pay later" turned to being charged immediately and the site chose to book only 2 of our party. We were unable to modify the booking in any way or cancel. We booked 9 months before our trip. Agoda said the hotel declined cancelling. BS!

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Date of experience: Nov 12, 2024