agoda

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Never ever book a hotel through this…

Never ever book a hotel through this company!!! I had the worst experience. I booked a hotel for a night stay in Dubai, when I got to the hotel there was nobody to check me in, I booked a 5star apartment in Hyatt Regeny, apparently it was Private let but advertised as it’s the actual hotel. I complained to agoda staright away, and demanded to speak to a manager, they took my £100 and in result I got no hotel. I had no where to sleep, I was stranded with young kids. I told agoda to get me a refund as this is a fraud, they did absolutely NOTHING!!!! Never ever use Agoda!!!!!

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Date of experience: Nov 06, 2024