They confirmed my booking back in September. I was due to check in today however they have cancelled the booking last minute. I am in a foreign country with a 3 month old baby and a 4 year old. I contacted them by phone and their app earlier this week to make sure this was all going ahead and they confirmed everything was okay and I did not need to do anything. But before my check in today they have cancelled. Agoda has got to be the worst booking site I have ever used. Their customer service does not exist. They don't care if you get stranded and the hardship they will cause. This will be a complaint and I will be reporting to trading standards in the UK. They have so many bad reviews and they keep doing this to people. They have ruined so many people's holidays. It is unacceptable. I urge everyone to report them to the relevant bodies in your country. This company should not be allowed to continue to operate. They have no morals or care. The don't care whatsoever if you get stuck in a foreign or unknown place with no where to go. This poses a massive danger to health and safety if you have to spend the night on the road. Everyone report this company!
