agoda

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Wrong city taxes on booking page

Booked a hotel in Barcelona through Agoda. Agoda lists wrong and lower city taxes than are correct, making the accommodation seem cheaper than it actually is. When a comaint is raised, you end up in a endless conversation with an Ai chat bot, refusing to acknowledge that Agoda has wrong information on their booking confirmation. Would not recommend.

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Date of experience: Jan 01, 2025