Booked a hotel in London which is stressful enough..ended up booking through Agoda no cancellation (although property thinks I booked with Booking.com) When checking the hotels own website which was buried I discovered I could have booked direct cheaper. Tried 3 times to complete a Best Price Guarantee claim but keeps failing and Agoda is very unclear what is wrong. All can surmise is you can only claim the day before your stay but I might be wrong. It isnt much but enough to stop me using them ever again.
