agoda

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Lousy site and customer service

Lousy site and customer service. Do not touch them with a barge pole. My wife and I had a confirmed booking for 4 nights (March 8,9,10 & 11). Confirmation was received from Agoda and the property AR Home stay in Chennai. When I called the property to inquire about something related to my booking, they cancelled my booking as they had double booked. This is just 2 days before my arrival. Zero help from Agoda to find an alternate reservation or to take it up with the property. We both are senior citizens and are now left in the lurch to find an alternate booking at the same location! Avoid AR Home Stay as well as Agoda.

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Date of experience: Mar 05, 2025