I WANT TO GIVE NEGATIVE FOR THE SERVICE THAT THIS COMPANY PROVIDED ME. I BOOKED A FLIGHT LAST FEB 26, WAS CHARGED, UNFORTUNATELY DID NOT GET ANY CONFIRMATION OF MY BOOKING. REACHED OUT TO THEM VIA EMAIL AND A CSR CALLED ME AND GET ALL INFO NEEDED, WAS TOLD ALSO THAT MY CASE WILL BE ESCALATED SINCE IT WAS AN IMMINENT FLIGHT THT I TRIED TO BOOKED. NOBODY REACHED OUT AND NOW CSR TOLD ME THAT THERE WAS A SUCCESSFUL BOOKING MADE BUT IN A DIFFERENT EMAIL ADD. I EVEN TOLD THE FIRST CSR I MIGHT MISTAKENLY TYPED MY EMAIL ADD IF POSSIBLE TO CHANGE IT AND SEND ME THE BOOKING DETAILS TO THE CORRECT EMAIL. BUT NO UPDATE NO ONE REACHED OUT AND JUST YESTERDAY THEY TOLD ME I GOT A BOOKING. SO INHUMANE, INCONSIDERATE, IM WORKING IN AN INT'L TRAVEL COMPANY BUT IF CUSTOMERS UNABLE TO RECEIVED ANY CONFIRMATION OF THE BOOKING WE HELPED THEM AND MODIFY THE WRONG EMAIL TO THE CORRECT ONE SO THE CX CAN VIEW THE ITIN. BUT AGODA, NEVER BOTHERED HELPING ME. IT WAS A HUGE AMOUNT, I HAD WORKED SO HARD FOR ME TO GET A FLIGHT SO I CAN GO HOME FOR THE 40TH DAY FROM PASSING OF MY MOM. AGODA IS UNRELIABLE.
