I booked a "hotel" in Istanbul, and they sent me to a crackhouse that was unlivable. Sheets unchanged for months, no water in the premise, floors never cleaned, toilet with feces smeared around. I had to leave, and Agoda wasted my entire day for a simple refund which I did not get. They tried negotiating partial refund up to 50%, and they took hours to respond to my message. Stay clear of Agoda! It`s the worst customer service ever. And they side with scammy hotels so they`d scam you for some loose change. MISERABLE!!!
