Title: Extremely Disappointed with Agoda's ServiceReview:I booked a 2-night stay at Super Hotel O The Royal Nest Near Shilparamam in Hyderabad through Agoda (Booking ID: 1559298557) for my 75-year-old parents. Despite receiving a confirmation email and paying in advance, they were denied accommodation upon arrival, with the hotel claiming no booking was received.This left my elderly parents stranded in an unfamiliar city, causing them significant stress and forcing them to find alternative lodging at the last minute.Attempts to contact Agoda's customer service were unhelpful, and I was informed that no refund was possible after the check-in time, despite the service not being delivered.This experience has been incredibly disappointing, and I urge others to exercise caution when booking through Agoda.
