We recently went to Vietnam and booked 2 x 4 nights in a beach front bungalow. The confirmation email stated beach front bungalow. The hotel voucher wasn't sent through till near the stay and it was for a garden view. We were told to pay the extra and we would be refunded.We sent through the hotel bill clearerly showing the upgrade cost 1.6 million VND X 2 so 3.3 million VND but they have refunded less than half 1.2 million VND, despite complaining and asking for an explanation they have just stated this is all we can get with no explanation. I will be looking into further actions against them!
