I booked a hotel in Hawaii through Agoda. I ended up checking out early, the hotel was great, plans changed. The hotel told me that they would refund the remaining days and that I would need to contact Expedia to seek a refund. I booked through Agoda, so this is probably something on the Agoda backend, Agoda booked the hotel through Expedia. When I contacted Agoda about the refund and the hotels statement that they would refund me, Agoda said they would look into it and contact the hotel. Some time later Agoda denied the refund stating that the hotel denied the refund. I spoke with the hotel again and they said that they already provided a refund, receipt was provided. I once again contacted Agoda about this and they denied receipt of refund. Agoda then would not reply to further inquiry and flat out ignored me. Seems like Agoda is lying about the refund to keep the money. Their disregard after my further attempts to contact them is annoying as well. I haven’t had trouble with them in the past, but things have changed. Consider saving yourself the trouble and booking elsewhere.
