As others have mentioned, if you have no problems with your reservation, you will be very happy with the good prices your getting. If you have anything from a minor to a major issue, you're sh*t out of luck, because their customer service is non-existent. Then you're left to the good graces of the hotel you're (supposed to be) staying at, which goes without saying can be a dice toss. I have a feeling people use their services and are happy with it, until the day they do experience an issue, and then realize it might be better to go with something more reliable, if somewhat more expensive. There are other actors out there who give good deals, though.
