agoda

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Worst customer service ever

I made a hotel reservation on priceline.com and the Priceline listing clearly stated Free breakfast. However after I completed the reservation, I suddenly received a conformation email from Agoda (not from Priceline) and Agoda has completely different listing and conditions for the same property on their website. To make it worse, the reservation is not refundable, even though I made a booking under different listingNow the property in Rome charges me extra for a breakfast (and its pretty costly), stating Agoda made a reservation for room only. When I try to talk to Agoda customer service, they send me to talk to Priceline and Priceline refuses to talk to me saying the reservation is handled by Agoda. So I kinda run in circles. I am going to pay the extra cost and move on, but needless to say will never ever will deal with neither Agoda nor Priceline.

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Date of experience: May 06, 2025