I will just forward you the letter as I’ve tried to explain this many times and now Drained.This site is a complete scam. this is the complaint letter I sent them so you sort of get it.Yesterday, I decided to try and book through your site as to get away after a relation passing away. I made the booking but for some reason I managed to cancel it while I was trying to correct the booking. Maybe it’s because I was a bit stressed or whatever.I rang your company and I mean in seconds minutes.And ask them what they could do As I still wanted to go to this booking. They told me, don’t worry, they’ll get in touch with the Hotel to try sorted it shouldn’t be a problem. I waited on the phone when they tried to ring they says no answer and that they’ll send an email. I rang the hotel myself and they were quite puzzled by all. I rang yourselves four times last night and the Hotel. different people the same response. Don’t worry, we’ll keep trying. I managed to get in touch with the hotel manager this morning and was quite shocked to hear that nobody has been in touch with them. There was no email sent. There was no reservation or cancellation. there was no attempt to try and rebook that was promised by your site. And there was definitely rooms left. That’s a different story than you were telling me all last night and this morning. it’s very sad that I didn’t get to go on this. I don’t think it’s right you get to keep hold of that money. because I made a simple mistake and tried to correct it in minutes. I could understand if I tried a couple hours later, but I’m talking minutes seconds I rang the company. Surely you should allowing for mistakes and that’s the whole point of having a customer service number. I’m really disappointed in this and we never use this site again. And I feel like taking this further to be honest with you. Regards, they make promises and don’t follow it through. I don’t think these people deserve to hold onto my money when they made no attempt of a simple mistake. and then they completely cut you off. Please take my face don’t use the Scam site.
