Fraudulent Booking Experience with Agoda!!!!If I could give Agoda a negative rating, I would. This has been the worst booking experience I’ve ever had.I want to start out by saying that I used Agoda to book a hotel because the hotel was sold out. Big mistake, HUGE!!!!I booked a room at The Ahwahnee three weeks ago through Agoda and received a confirmation immediately. Wanting to be thorough, I contacted the hotel directly to reconfirm — they had no record of my reservation.Over the course of three weeks, I contacted Agoda multiple times, and each time I was reassured that my booking was confirmed and everything was fine. It wasn’t. In fact, Agoda gave me two separate confirmation numbers:The first was completely unrecognized by the hotel.The second belonged to someone else entirely.Even after all this, Agoda refuses to issue a refund. I paid $965 for one room, one night, while the hotel’s direct rate is half that. This is not just poor service — it feels deceptive.I’ve now had the opportunity to book directly with the hotel because of an opening and am out nearly $1,000 due to Agoda’s mishandling of my reservation. I am demanding a full refund immediately and will be pursuing this through my credit card company and consumer protection channels if not resolved.
