Should have done some research - assumed Agoda would be like booking.com, boy was I wrong. Airline rescheduled flight 2 weeks out (I had booked through Agoda) to 9 hours after original flight time - which I couldn’t take as needed to be on a second flight at my destination. Airline policy stated completely free of charge to reschedule to an earlier flight. Agoda chat bot is only point of contact - chat bot simply states I cannot reschedule flight and need to purchase a new ticket. Agoda purposely has no way of contacting and chat bot is extremely frustrating to use.
