I am in Chicago, booked a room at a hotel in Beijing, China. At the time I was about to leave Chicago for Beijing, I found that I had a visa issue, that was a few days before I supposed to check in at the hote. I immediately contact Agoda to cancel the room. someone in Europe answer my call and refused to refund, confiscated the room fees for two days. I was my first time to use Agoda, and my last time too.
