Went to go set up ads for my business. Once I set everything up, I went to go put in my payment details and my account was automatically suspended for "unpaid balance" even though my balance showed zero. I called and emailed COUNTLESS times and they would not tell me why or how to resolve my issue. I had three weeks to run this campaign and am still fighting trying to get my account back up. I even made a prepayment to try to remove the non-existent "unpaid balance" and nothing. Calling gets you no where, can't use the online support and now my company cannot run their campaign. I find it ridiculous that you can leave reviews for every business on Google but Google itself. I run the marketing department for many different businesses and I will never recommend Google Ads ever again. Such a scam. Can't get my account running nor can I now get a refund for the payment I made.UPDATE: Managed to get to a point where I can now submit documents to verify my account... I got denied because my ID didn't match the Corporate document with our legal business name... explain to me how I am supposed to magically conjure a GOVERMENT ID with my business name on it? Ridiculous. UPDATE #2: I submitted everything they asked. Business documents, photos of our bank account balance, the invoice of me pre paying on the account, IDS, EVERYTHING. I called and emailed at least 6 more times and am finally calling it quits. DO NOT USE GOOGLE ADS. You will not get your ads up and running and you will never get any refund. Putting this in the hands of our company lawyer now.
