I have called Adidas multiple times on a return order from Dec 28, 2022. It arrived at Adidas on January 3, 2023. I was told initially it takes 10-14 business days for full refund. I call and I’m put on hold, today for 35min then disconnected. Called back, said brief hold, hung up on me. Asked for manager and couldn’t get one, refusing and telling me now it’s 21 business days! Are you kidding me, this is a multi million dollar company that has no customer service. I’ve spent a lot on Adidas online, I have 4 grandchildren who will now just get Nike! I return items to Nike and I get credited back with in a few days, it’s scanned in on arrival. I have never dealt with such an unprofessional company who has no consideration for the customer.
