Purchased a product from their site. A tracking number was provided a few days later, but it stayed in "pre-shipment" status for over 9 days, meaning that it was never handed over to the USPS. When I initially emailed them, they simply said it was already shipped, even though it still said pre-shipment. I waited a couple days then asked for a refund when nothing had changed. Fortunately, they gave me the refund right away. I don't think I would have ever received that item. I was disappointed because they boast fast shipping times on their website.
