We have been ordering thousands of dollars of parts through Adafruit for over a year, and the first time we reached out to them in need of some support, the Director of Support replied with the rudest email I've ever seen from a support team. We had a very simple request, and she didn't even try to help us, other than asking if we wanted to cancel the order. The worst part is that the reason we had to reach out is because they sent us 4 faulty products. She didn't even mention this in her response, and would take no responsibility for it. I'm taking my business elsewhere and I would suggest others do the same. As a business owner myself, I know there's just no excuse for treating loyal customers like that.
