As a solo entrepreneur having my list and many automations set up with ActiveCampaign, I feel stuck with it. Using them is one of my biggest regrets as a business owner. Getting customer service is nearly impossible. You'll wait in a queue of 50+ for up to an hour, and then be bumped out of the queue and your chat closed right about the time you end up at the front of the chat. Instead of assisting you through a tech issue step-by-step, they will send you to unhelpful articles that you've already had access to, but that were not helpful. Sometimes after submitting a request after-hours, 3-4 days will go by before I get support, and then it is often just re-directing me to an unhelpful article on their help desk that I've already read. By that point, I've already spent HOURS trying to figure out a solution to the problem on my own, and have to circle back around to an issue that I needed solved DAYS ago. The platform itself has a lot of options, but their customer service gets a 0/10.
