Really happy when i first signed up. It's a great platform albeit expensive. I'm pretty tech savvy so found it easy to use and was happy with how automations were working. HOWEVER their shopify integration is a joke. It's buggy and constantly not working. Customer service is literally a scam. THEY HAVE NEVER solved even the simplest issue via the chat and i even pay extra for one on one monthly support. THEY WILL ONLY EVER GIVE YOU A TICKET which no one responds to. I've mostly been able to troubleshoot and work around myself and on average have waited 15- 30 days for a response which is obvious the staff have no interest in solving the problem whatsoever. They literally respond with answers like "try refreshing". I currently have a ticket waiting because my shopify integration has stopped working creating chaos in my business and it's been 7 days with no response even though i messaged several more times. I will be moving platforms even though i'd put in years of work into this one and invested over $5000 a year because i simply can't run a business like this and it's costing us so much money.
