EASILY get a refund for your unsatisfactory order by filing a DISPUTE with your CREDIT CARD COMPANY! I got my FULL refund fast!!I got the wrong book delivered and got EXTREMELY POOR customer service after sending AbeBooks 5 emails. They never gave me a return authorization number to return the book.In frustration, I called and filed a dispute with my credit card company - they will intervene directly with AbeBooks and reverse the charge back to you!! Do it and get fair treatment.