abebooks

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Can't fix mistakes

Today I placed 3 separate orders at abebooks.com to be sent to 2 separate addresses, one of which was to be sent to me at my billing address. Minutes later when I saw the confirmations, two of the orders showed that they would also be shipped to me at my billing location. Neither "Help" nor "Contact Us" on the website were helpful. They only showed FAQ's that didn't answer my question. I saw no way to contact a real person or even chat with an AI. It seems I would have had to cancel the orders or only deal directly with the actual book sellers, two of them. Sending emails to the booksellers resulted in automated messages that they generally answer emails within 2 days. A new confirmation showed that one of the books has already been shipped within minutes ... on a Sunday! Sadly when I receive the 2 books I cannot mail them myself because they are both gifts to a person in prison. The regulations require that incarcerated persons may receive books only from bona fide booksellers, not from individuals.

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Date of experience: Jan 05, 2025