Yesterday, I had a horrible experience with AAA. I have been a AAA roadside subscriber for many years. I can't recall the last time I called AAA for assistance, but yesterday, I got a flat tire about a mile from my house. I called AAA at 9:34 p.m. for assistance to replace the flat tire with my spare tire. I was informed that someone would come and change the tire between then and 11:34 p.m. I received a text message that a driver would arrive to replace my tire. However, until 11:38 p.m., no one came, and I was stranded on the roadside in frigid cold weather for over two hours.When I called AAA again, a person named Jane was rude and told me that no subcontracting service provider had accepted the request so far. She said that she would update me later when someone accepts. When I insisted on knowing how much time it would take, she was still rude and said that she didn't know and could not provide me with a time frame.I drove to my house with a flat tire, and after midnight, at 12:06, a service provider driver called me and said that he would come and fix my tire. I told him that I had driven to my house and gave him my house address, requesting him to come and change my tire. The driver, after verifying my address, said he would arrive in 30 minutes but came after 1 hour and told me that he didn't have the tool to change my tire.I live in Richmond, VA, the main city, not a remote rural place. I expect an apology from AAA and compensate my loss; just getting a subscription fee for many years and not providing the service is unacceptable
