Terrible company! Complete lack of integrity. I had a blowout on a turnpike (highway)in a construction zone with half a car size shoulder, Therefore, half my car was in the lane of traffic. Semi’s and other vehicles were near misses. I told the csr I was not safe and was told it would be at least 2 hours. Thankfully, OHP showed up 15 minutes later. Should have cancelled my membership and gotten a refund… However, today I needed a tow. Got the COMPLETE runaround by csr at AAA. Put in a call at 10:30 said they would be there in 1.5 hours. Never heard from anyone. Called back at 12:30 said they would have someone there by 1:50. Called Called again at 2:00 still hadn’t heard from anyone, then spoke to a dispatch supervisor, she said they would be there in an hour. Never heard from anyone. At 4:30 finally received a call from a wrecker, who stated he had just been dispatched. The CSR lied repeatedly. Would never recommend and demanded a refund for my membership. I was considering other products with AAA, but would never now. I suppose this is how they keep customer from receiving what they pay for. Super sketchy company.I will send them the bill for having to get towed on my own. Once customers start getting reimbursed, they’ll encourage CSR to get the ball rolling…I’m sure this is all about $$$$$$
