I wonder how you allow a tow truck operator in Livonia NY to video with his phone while driving through flooded areas. His Facebook profile shows him holding a beer while in a vehicle. He badmouths your customers on his personal account, calling them names. This is all public in Livonia NY group. Then area customers are jerked around and told AAA isn't coming to help them. Maybe if your drivers weren't on social media numerous times posting videos and pictures while driving, people could get the service that they have paid your company for.