This is the second time we are using 99design to create custom packaging for retail/e-commerce. The quality of work from the designers was variant across all ranges. From bad designs to high-end design. Nonetheless, we found a few designers in the contest that are exceptional and produced high-quality work and excellent communication. 99design made the process super smooth from the design brief, to contest stages. It was easy to keep track of everything.With design aside, 99design lacks to protect client's data & privacy. After the contest ends 99design automatically generates a marketing landing page for the design. Which shows the client's brief, the design received, comments, and so on and as a client, we have no power to make our work private. At this time 99design asks clients to pay (upsell) to make the work private or contact support and waste time until the work is removed from search engines. If you don't care that your competitor might see who designed your work and what other designs you received then go for it. I would give 99design 5/5 stars but until this privacy issue is resolved I'm sticking with the above review.